FAQs
Frequently Asked Questions (FAQ)
1. About Our Products
Q: What materials do you use in your jewelry?
A: Our jewelry is handcrafted using high-quality resin, real preserved flowers, gold/silver-plated findings, and hypoallergenic metals to ensure durability and beauty.
Q: Are all pieces handmade?
A: Yes! Each piece is carefully handcrafted, making every item unique. Due to the handmade process, slight variations may occur, adding to the charm of our jewelry.
Q: Will the flowers in the jewelry fade over time?
A: No, we use high-quality preservation techniques to maintain the color and integrity of the flowers. However, prolonged exposure to direct sunlight and moisture can affect the appearance over time.
2. Orders & Payments
Q: How do I place an order?
A: Simply browse our collection, add your favorite pieces to the cart, and proceed to checkout. You will receive an order confirmation email once your payment is processed.
Q: What payment methods do you accept?
A: We accept UPI, credit/debit cards, Netbanking, and other secure payment gateways for a smooth checkout experience.
Q: Can I modify or cancel my order after placing it?
A: Orders are processed quickly to ensure timely shipping. If you need to modify or cancel, please contact us within 24 hours of placing your order. Custom orders cannot be canceled once production begins.
3. Shipping & Delivery
Q: Do you ship across India?
A: Yes, we ship pan-India using trusted courier services to ensure safe and timely delivery.
Q: How long does shipping take?
A: Orders are dispatched within 7-21 working days, and delivery usually takes 4-10 days depending on your location. Custom orders may take longer.
Q: How much is the shipping cost?
A: Shipping charges will be calculated at checkout based on your location and selected shipping method. Free shipping may be available on orders above ₹1500
Q: How can I track my order?
A: Once your order is shipped, you will receive a tracking link via email or SMS to monitor your delivery status.
4. Returns, Refunds & Exchanges
Q: Do you accept returns or exchanges?
A: Yes, we do accept return or exchange. Kindly read our Return & Exchange Policy for complete information.
Q: What if my jewelry arrives damaged?
A: If your product arrives damaged, please email us at huesofspring@gmail.com within 48 hours of delivery with photos of the damaged item. We will assess and offer a resolution.
Q: Can I return custom or personalized orders?
A: No, custom and personalized orders are non-refundable since they are made exclusively for you.
5. Care Instructions
Q: How do I take care of my resin jewelry?
A: To ensure longevity:
- Avoid prolonged exposure to water, perfumes, and direct sunlight.
- Store jewelry in a cool, dry place when not in use.
- Clean gently with a soft, dry cloth if needed.
6. Custom Orders & Bulk Orders
Q: Do you accept custom orders?
A: Yes! We love creating personalized pieces. Please DM us on Instagram or email us at huesofspring@gmail.com to discuss your design. Custom orders may take additional time for processing.
Q: Do you offer bulk orders for gifts or events?
A: Yes, we accept bulk orders for weddings, corporate gifts, and special occasions. Contact us at huesofspriing@gmal.com for bulk pricing and timelines.
7. Contact Us
Q: How can I reach you for further inquiries?
A: You can reach out to us via:
📩 Email: huesofspring@gmail.com
📱 Instagram: @hues_of_spring
☎️ Phone: +91 7380748880